Shipping Policy

Thank you for shopping at JITOMIN.

We are committed to delivering your order safely and efficiently.

Processing Time

• Orders are processed within 1–3 business days after payment confirmation.

• Orders are processed Monday through Friday (excluding weekends and public holidays).

• During peak seasons or promotional events, processing times may be slightly extended.

Shipping Time

Estimated delivery times:

• United States: 7–15 business days

• Canada: 8–16 business days

• Australia: 8–16 business days

• United Kingdom: 7–15 business days

• Europe: 8–18 business days

• Other Countries: 10–20 business days

Actual delivery times may vary depending on customs clearance, local courier services, weather conditions, and other unforeseen circumstances.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

Tracking information may take 24–72 hours to become active.

Incorrect Address

Customers are responsible for providing accurate shipping information.

Orders shipped to an incorrect address provided by the customer cannot be refunded or replaced.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date.

Email:
support@jitomin.com

Business Address:

KP. BUGEL, RT/RW 003/002, PAKUTANDANG, CIPARAY, BANDUNG, JAWA BARAT, INDONESIA